Finally, a practical, fast and, above all, smart method has arrived where you can find the answers to all the questions related to DTT. The arrival of the new DVB-T2 is generating many doubts in people who, currently, are a bit intimidated by the next March 8, 2022date on which all Rai and Mediaset channels will switch to coding Mpeg-4that is in high definition (HD).
Whatever yours is doubt or problem now you can rely on WhatsApp number made available from Ministry of Economic Development to answer all your questions about the new DTT. A not exactly innovative solution, but certainly useful and advantageous that avoids endless minutes on the phone waiting for an operator to answer.
Say goodbye to doubts about digital terrestrial: from today there is the WhatsApp number
We can say that this of the WhatsApp number it’s a really good idea. Allowing all citizens to send their requests through this instant messaging app and receive answers and explanations, almost in real time, is an excellent solution to address doubts and concerns that the new DTT it is inevitably generating in people.
The number to be registered in the phone book of your smartphone and contact with all your doubts about digital terrestrial via Whatsapp and the 3401206348. You will recognize it immediately by the unmistakable logo of the New Digital TVthe official page of the MISE linked to DVB-T2, present in the profile photo.
By sending a first message, whatever your request is, you will receive all general conditions of the WhatsApp service made available by MISE. We bring you the most salient information useful to make the most of this assistance service linked to the arrival of the new digital terrestrial:
Welcome to the new information channel of the New Digital TV.
The channel works in asynchronous mode, with the same times as our Contact Center (from Monday to Saturday 09: 00/20: 00).
All messages received outside the service have a maximum duration of 24 hours, so if you do not receive a reply you can write again at the times indicated above.
An important piece of information concerns the maximum duration of the messages that will self-destruct afterwards 24 hours. Therefore, if you want to receive an answer and ensure that the question sent does not end up in oblivion, you must contact the service at the times indicated. In practice, to give you an example, by writing on Saturday after 20:00 by Monday, when the service reopens, your request will have already been deleted from the system.
Some interesting questions
There are some requests interesting, whose answers can surely help you in the transition to the new DTT. One of all, the most popular in these days on the service Whatsapp of the New Digital TV concerns precisely the date of 8 March 2022 and the doubt whether all Rai and Mediaset channels will switch to Mpeg-4 encoding. We too have made this request, in order to provide you with an example response.
And here it is reply that we have received, most likely already pre-filled, it is clear, but still sent by a physical operator and not by an automated bot. To confirm there is also the time that has passed from the question to the actual consultancy:
Hello! On Tuesday 8 March 2022 there will be the change of coding of the national broadcasters. This means that they will switch from MPEG-2 to MPEG-4 and the transfer will also affect important network channels such as Rai, Mediaset and La7. Also, following the necessary retune, some channels may not be visible. If so, the problem will be with your TV. Newer technology devices will be able to decrypt MPEG-4 broadcasts, while non-compatible ones will look for MPEG-2 versions.
A nice initiative that is added to that relating to the new information campaign at DTT to better explain the next step scheduled for 8 March 2022.
