what to do if the screen is defective?

Users owning Samsung Galaxy S21 FE they are observing an annoying problem with the phone display; there appears to be a bug that slows down the rate at which the panel is refreshed.

Samsung Galaxy S21 FE: What’s Happening?

In January 2022, Samsung launched the smartphone Galaxy S21 FE. But just over a month later, the owners of the new device are complaining of an annoying display problem.

For the uninitiated, the South Korean tech giant’s Galaxy S21 FE features a 6.4-inch screen with a maximum refresh rate of 120 Hz (not adaptive). However, despite having an impressive refresh rate, which should result in an overall smooth user interface, many owners have had a somewhat underwhelming experience.

According to some customers, the terminal appears to display a refresh rate below even the standard 60Hz. In other words, there would be a noticeable lag and even performance lag.

This was especially noticeable with the UI animations, as read from a support forum thread. There are several reports on the portal that all suggest a similar problem. At the moment, it is not known exactly what is causing this bug. This criticality is known to persist in both models powered by Exynos processor and Snapdragon SoC.

Hence, it seems likely that it is a software and not a hardware defect. However, to be fair, there have been hardware glitches on displays in the past.

At the moment, the only solution seems to be switching the device on and off to overcome the lag of the reduced refresh rate. At present, Samsung has yet to provide a statement to this issue or offer a patch for a possible solution.

Please let us know if you have encountered this defect; Please stay tuned for more information as we will provide new details as they become available.